Why is Firefox not connecting to Facebook?

I'm using Ubuntu 18.04.3 LTS (bionic), which I newly installed yesterday (June 26 2020) and the Firefox version is 77.0.1. I get a "Problem Loading Page" message on the browser tab heading and a page with the error message:

The page isn’t redirecting properly.

An error occurred during a connection to .

• This problem can sometimes be caused by disabling or refusing to accept cookies.

Other websites connect fine (YouTube, Twitter, Wikipedia, Instagram).

I used the Firefox on my Windows drive and Facebook connects using that but I think that is an older version of Firefox since I have not updated it for several months.

The Ubuntu system overall has been running fairly slow, even though it is installed on a new SSD.

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1 Answer

You need to clear Firefox's cache.

Mozilla has published a guide on how to do it: How to clear the Firefox cache

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