Celeb Glow
news | March 05, 2026

Stop Google Chrome opening Office files using Google Documents

How can I configure Google Chrome to stop trying to open PowerPoint and other document files using Google Documents?

I work behind a firewall, and Google Documents cannot access the files anyway. Google Chrome just gives me an error instead of just downloading the files?

I get the following error:

Sorry, we are unable to retrieve the document for viewing or you don't have permission to view the document.

4 Answers

In Chrome you need to go to the Extensions panel and disable "Docs PDF/Powerpoint Viewer (by Google)."See instructions below.

In Mac OS X:

  1. Open Chrome
  2. Select "Window" in the Menu bar, and then select "Extensions"
  3. Disable or uninstall the "Docs PDF/Powerpoint Viewer (by Google)" extension.
  4. Restart Chrome

In Windows XP/Vista/7:

  1. Open Chrome
  2. In the address bar type in the following:

    chrome://extensions

  3. Disable (or uninstall) the "Docs PDF/Powerpoint Viewer (by Google)" extension.

  4. Restart Chrome

When opening documents in Chrome, your local programs (Word, Excel, PowerPoint, Adobe, etc) will now open your documents instead of Google Docs.

Click the (gray) wrench in the upper right corner of Chrome, select Options, select the "Under the Bonnet" tab, check the "Ask where to save each file before downloading" checkbox (if it isn't checked) under Downloads, and, if needed, click the "Clear auto-opening settings", also under Downloads. If this button is grayed out (disabled), it probably means you haven't specified any opening settings yet.

If these steps do not help, you might want to read (for example) the comments/answers at this link (which I tried to sum up above), there are further options (like manually editing Chrome's preferences file etc)

1

This is very simple, just need to follow the attached image:

Steps to remove DOC file auto-open settings for Chrome

1

Not a solution, but a workaround is to do right click on the document link, and "Save link as..." - this seems to prompt for a location to save the document, and not attempting to open corporate SharePoint documents in Google Drive, which obviously can't work...

Your Answer

Sign up or log in

Sign up using Google Sign up using Facebook Sign up using Email and Password

Post as a guest

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy