Celeb Glow
general | March 27, 2026

postfix - can't send external mail - relay access denied

I've been trying to set up a mail server with postfix. Sending/receiving local mail and receiving external mail works. However, sending external mail does not work.

When I start sending a message through telnet example.com 25 I get the following message after typing rcpt to: :

454 4.7.1 < >: Relay access denied

Some information that might be helpful:

/etc/postfix/main.cf

# See /usr/share/postfix/main.cf.dist for a commented, more complete version
# Debian specific: Specifying a file name will cause the first
# line of that file to be used as the name. The Debian default
# is /etc/mailname.
#myorigin = /etc/mailname
smtpd_banner = $myhostname ESMTP $mail_name (Ubuntu)
biff = no
# appending .domain is the MUA's job.
append_dot_mydomain = no
# Uncomment the next line to generate "delayed mail" warnings
#delay_warning_time = 4h
readme_directory = no
# TLS parameters
smtpd_tls_cert_file=/etc/ssl/certs/ssl-cert-snakeoil.pem
smtpd_tls_key_file=/etc/ssl/private/ssl-cert-snakeoil.key
smtpd_use_tls=yes
smtpd_tls_session_cache_database = btree:${data_directory}/smtpd_scache
smtp_tls_session_cache_database = btree:${data_directory}/smtp_scache
# See /usr/share/doc/postfix/TLS_README.gz in the postfix-doc package for
# information on enabling SSL in the smtp client.
smtpd_relay_restrictions = permit_mynetworks permit_sasl_authenticated defer_unauth_destination
myhostname = example.com
virtual_alias_maps = hash:/etc/postfix/virtual
alias_database = hash:/etc/aliases
myorigin = /etc/mailname
mydestination = example.com, mycomputername, localhost.localdomain, localhost
relayhost = mail.example.com
mynetworks = 127.0.0.0/8 [::ffff:127.0.0.0]/104 [::1]/128 192.168.0.0/24
mailbox_size_limit = 0
recipient_delimiter = +
inet_interfaces = all
inet_protocols = all 
1

1 Answer

As it turns out. My internet service provider (ISP) blocks outgoing mail. They however provided a relay option: smtp.myisp.tld. I had to use this address as my relay host in the /etc/postfix/main.cf config file:

relayhost = smtp.myisp.tld

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